A combination of atmosphere, history, location and quality... this sums up our experience at the Golden Well. However, the glue that holds this all together is the personnel at the hotel. Absolutely top notch. They arranged an airport pick-up for us, which was a lovely way to start our Prague experience. When we arrived at the hotel, the staff were waiting curbside and greeted us warmly. Our bags had been delayed from our connecting flight and Ivan and his colleagues took complete charge of checking in with the airline regarding their status, which we really appreciated. The luggage did eventually arrive...
Our accommodation was very comfortable without being over-the-top. We had attentive room service, who left fresh fruit and lovely treats next to our beside at night. The hotel's in-room iPad was a very nice touch. But it's the sights and sounds of Prague that made it magic. The views of the rooftops and the church bells were just wonderful.
While we didn't eat in the highly praised restaurant for dinner, we did have breakfast and highly recommend it. They offered a wide choice of hot and cold items, but the homemade yoghurt is not to be missed. And again, great service.
Also don't miss the private access from the hotel to Prague Castle - avoids a long walk around the perimeter. Thank you to all the staff at the Golden Well, who have made our stay so enjoyable.
"Best hotel I have ever stayed in"
I manage a high end luxury boutique hotel in the United States. My wife often gets mad at me when we stay at hotels because I am constantly pointing out the flaws of the hotels that we stay at. My wife didn't get mad at me once during our stay at the Golden Well.
The rooms were fantastic and well appointed. The attention to detail was amazing in each room. You had your own iPad, a personalized welcome note, and some fruit and wine. The rooms come equipped with Nespresso machines, the bathrooms are large and have Molton Brown amenities that smell just wonderful!! The tubs are large and my wife had the most wonderful baths every night. Especially the night where we had the bath made up for us.
We booked the Romance Package which included free dinner at their wonderful restaurant Terassa (the signature dish and lobster are must eats), and a personally drawn bath. They executed the bath perfectly. They did it while we were at dinner, and when my wife and I came back the bath was perfectly hot, the room smelled fantastic from their essential oils. There were flower petals perfectly placed with candles around the room. Just absolutely wonderful. "Husbands that are reading this review, book the romance package for the wife. She will love it, and they really do a great job of making us husbands look good for booking the package for them!!!"
The staff were absolutely fantastic. I had a series of questions for the hotel before I arrived, and Stanislav answered all questions and helped make any arrangements that we needd prior to arrival. It was truly wonderful meeting him in person when we arrived.
During our whole stay we saw nothing but smiles from all of the employees. They truly love what they do, and it shows.
When we checked in Simon was professional and caring. He collected the check in essentials from us, but while he was doing that he was asking questions about what we were doing, if he could help arrange anything for us. He then took us up to Terassa for some welcome drinks, and familiarized us with the city on a map. The view was amazing and serves as a great place to familiarize guests to the hotel and city since you can show them what you are talking about. He also helped us to make reservations at Blue Duck for dinner that night. Then walking us into our room and showing us around. He was just fantastic.
Karolina and Ivan were fantastic. They helped me arrange a transfer from Hluboka back to Prague. They helped, along with Sasha, to get everything that we bought packed up and sent home to the United States. Tomas, the Front Desk Supervisor, was absolutely wonderful. I could keep going on and on.
The nightly turn down came with the most wonderful small little cakes at your bedside.
You must stay here, this is a one of a kind hotel, and I will definitely be returning. BEST LOCATION!!!!
Thank you Golden Well, you truly exceeded my expectations.
"Book it now!"
This hotel is my favorite hotel of all time. The moment you're greeted (Tomas in our case) until you check out you are treated more like family than a paying guest. The location is perfect in so many ways. It's at the end of an alley, underneath the gardens of Prague Castle with its own access to the entrance of the castle, and has a spectacular view of the city. The accomodations are first rate but what makes this hotel stand above the rest is the personnel. The breakfast is first class and Andrea will "shame" you into starting your day with prosecco and having pancakes for breakfast dessert. Tomas and Simon in particular were very helpful in choosing and making restaurant reservations. Everything about our stay in Prague was wonderful but it all started when I booked this hotel.
"Great hotel in a great location"
This is a beautiful hotel just below the walls of the Prague Castle. It is a boutique hotel with unique rooms. I loved it. There are only 17 rooms, so they are often fully booked during popular times. I have been there twice and enjoyed both times.
"Golden Well was, well, Golden"
The Golden Well is a property that feels like an expansive, historic home but with all the amenities (and more) of a 5-star hotel. Substance and Style over Glitz and Glamour, Golden Well delivered in every way possible.... limo pickup, attentive but not intrusive staff, personalized planning upon arrival, top-rated restaurant in Prague, full breakfast and buffet, old world room with modern conveniences (nespresso, ipod, Apple TV, etc.), wonderful views, and a ten-minute walk to Prague Castle, Old Town, Jewish Quarter, Atomic Clock, Charles Bridge, Alphonse Mucha museum, and more. Who could ask for anything more? It was a pleasure to for me to provide this review.
"My husband and I came for just three nights. It was meant to be a little surprise by our daughter. We live in NYC, and were travelling to Europe to see family. This hotel is a fairy tale and everyone in it makes the best effort to make your stay not fabulous, but amazing! Clean, classy, a subperb location, easy and personalized service. One of the few best hotels my husband and I have ever stayed in. No reason to look for any other place to stay in while in Prague. Just pure magic, enjoy it!"
"Great location and wonderful staff"
I stayed in this hotel late in September with my family for two nights. We had a 17 hour flight and when arriving at the hotel we were given refreshing towels, drinks and all our luggage was taken care of. Every aspect of our stay was amazing, from the rooms (especailly liked the evening treats left by staff!!), restuarant, drinks at the bar, views and location. The staff were attentive and happy to assist in any way. When checking out we had a 4 hour trip ahead of us and the reception staff packed us water and fruit for the journey. Thank you Golden Well, especially Ivan, Michal (beer pub suggestions were much appreciated).
"We visited Prague and stayed at the Golden Well in late August. This boutique hotel is tucked at the end of a cobblestone path just below the Prague Castle. We were greeted by Lenka who took us on a tour of hotel including a stop at the upstairs restaurant offering spectacular views of the city. We had wonderful, cozy rooms that offered all amenities. Each afternoon we enjoyed a complimentary wine and pastry selection in the hotel lounge. Turn down service and special treats awaited us each evening when we returned to our rooms. The location of the hotel is terrific and you can walk to many city sights. The English speaking staff of Golden Well is what really pushed this experience "over the top!" Lenka was particularly helpful and kind - she is a real asset to the hotel! The overall customer service was terrific and we were given very comprehensive suggestions for touring and dining - including assistance in securing a guide for a tour of the Jewish Quarter and Konopiste Castle. Our stay at the Golden Well was the true highlight of our trip - it is a very special place and we have very fond memories of our stay.
My fiance and I stayed at the Golden Well about a month ago, and true to the reviews, it did not disappoint.
Not only is this hotel fantastic, but the overall service and experience that their perfectly polished staff provide is incredible. From our driver pickup at the train station, to the bottle of wine and cheese awaiting us in our room upon arrival, to the friendly bartender who gave us restaurant and night club recommendations, everything was perfect.
The breakfast each morning overlooking the gorgeous landscape of Prague was breathtaking, and the sweet waitress even brought my fiance breakfast in our room the morning that he decided to sleep through the meal.
I can truly say that staying at the Golden Well highly contributed to our love for Prague, and if we are ever lucky enough to return, there is no doubt that we will stay there again. There's really no way to put it other than that the Golden Well is simply the best and highly recommended."