Golden Well Hotel Prague's guest reviews

My wife and I just returned from three nights and four days in Prague and we were lucky to stay at the Golden Well. It is truly a wonderful hotel in a perfect location, just below the castle, to discover all the sights of Prague. Everything was perfect from the moment we arrived at the airport (they coordinated our pickup), to our early check-in, to our welcome drink on the terrace overlooking the city, to our newly remodeled bathroom, to the fruit in the room, to the high-quality bathing products, to our delicious "Good Night" treat each evening next to our bed, we really couldn't have asked for anything more.

Everyone in this small (17 rooms, 2 suites) and special hotel were eager to help out in any way they could. If we ever return to Prague, we know where we are staying.

Stayed May 2013, traveled as a couple

From the moment of my booking this, I could tell this was a great hotel. I had wanted a driver to pick us up at airport and the hotel was quick to reply to my email requests. Once we arrived at the end of the street near the hotel (The driver could not pull all the way up the small alley to the hotel), we were greeted by a bellman who quickly took our luggage and introduced us to the on-duty manager. The manager took approx. 30 minutes to show us completely around the hotel, including time on their rooftop restaurant that overlooks the city for a quick "welcome drink". Our room was super comfortable, and upon checking in, we had wine, fruit and cheeses waiting in our room for us. We loved that it was connected to the Prague Castle and you could take a short cut from the rooftop to the castle grounds. We ended up walking almost everywhere from the hotel to Charles Bridge, etc...but we did have the hotel hire us a car to take us out to the countryside (including Bone Church) and even that was reasonable for a6 hour car hire. We would not hesitate to stay there again, and I highly recommend it. (we stayed in May of 2011)

I had experienced the Golden Well before and had always said that I would return. My husband and I stayed there in April on their Romantic Break package. Amazing. We were picked up in a Mercedes and taken to the door. On arrival, we received glasses of bucks Fizz and warm hand towels whilst we checked in. When shown to our room,there were candles on the floor and all around the room, with rose petals in the shape of a heart on the bed and a bottle of red wine and a cheese board on the table. 
Breakfast in the restaurant has more choices that I could have imagined. Their home made yoghurt was delicious as was the Eggs Benedict that I chose . Pure decadence but it tasted amazing. 
With its own private gate to the Royal Gardens and access to the castle area, whilst looking out of Prague rooftops, the hotel is is in amazing position. 
The little extras of good night cakes, of hot towels at the table before you eat, DVD's to rent, free wine and refeshments in the lounge between 4-6pm, little nooks and crannies around the hotel with amazing antique furniture, and every one who works there can't do enough to help you. 
It is simply the best hotel I have ever stayed in and would recommend it to anyone. Expensive but I knew that and it is worth every koruna or euro that you spend. It cannot be faulted in any way. Just go there for an amzing experience.

We were lucky enough to be treated at work and taken on a long weekend break to Prague. We were extremely fortune to be staying in such an amazing hotel as well. 

The Golden Well hotel was so luxiourus, we really felt so looked after. The staff were more than accommodating in every possible way and the food was divine. Each of our rooms had underfloor heating, comfy beds and little sweet treats waiting for us each evening. Being so looked after made it feel like a longer holiday as it was so relaxing, I just wish we could have spend more time in our rooms!

Stayed December 2012

It deserves to have its praises sung out loud. We stayed there during early December. The rooms were beautifully appointed. Not with fussy tea trays etc but with classy luxuries like an iPad, Molton Brown, fresh fruit, fine linen.....The staff were unobtrusively helpful. Being a small hotel, it felt as if we were the only guests. 
The breakfast was sublime. After all we had heard, the buffet initially looked a bit small but that's because most of what you choose is on the Al La Carte menu. After a beautifully cooked first course (maybe Eggs Benedict or a full English), you feel as if you could eat it all over again, at which point you are asked if you would like a dessert. The menu reappears and you can choose pancakes, French toast, fruit salad... And, yes its true, there is sparkling wine too! And, the coffee is excellent. 
As a party of four we had two rooms. Neither had views. So if you want a room with a view its probably best to say so when booking. However, the view from the restaurant was amazing both with and without snow!
The rooms were on the warm side but the temperature was adjusted for us on request. The location is exceptionally quiet (in an upmarket part of Prague) and we slept very well. But still walking distance from the Charles Bridge and other sights, restaurants and shops.
Almost forgot, the 4pm buffet snacks and wine in the Lounge. Each day these were different - small delicious bites, both sweet and savoury.
We really weren't ready to leave this hotel. If you need looking after - this is the place!

I have stayed at a lot of "world class" hotels and I can not remember being treated as nicely as my experience at The Golden Well. From the moment we arrived on the property we were warmly greeted, provided a brief tour of the key features of the hotel, given a glass of champagne, and finally escorted to our room. The service and attention from all staff members was outstanding. All staff members were warm and friendly in attending to our requests.
Other hotel staffs should visit the Golden Well to see how a truly customer focused hotel is operated.
The location is excellent. It is near the castle with it's own entrance. Just minutes from a tram stop and a 10 minute walk to the Charles Bridge.
Breakfast is a treat as you look over the Old City - the view is magnificent. The food and service at breakfast in a word was - superb.
The restaurant is the best in town. The food and service again is impeccable. The view at night from the terrace memorable.
This was one of our best hotel experiences in a long, long time.

The sum total of staff attention, location, atmosphere, food, and generous attention to detail results in our high recommendation of the Golden Well. 
No sounds of traffic could be heard from our spacious room, just the incredible view of Prague. After a lovely day walking around the Prague Castle & St. Vitus’ Cathedral, we walked through the castle gardens, through the hotel gate, into THE BEST RESTURANT in Prague, “Terasa” at U Zlaté Studné, at the top of the Golden Well hotel. Dining here was an experience in decadence. For dinner, we selected the “Menu de Dégustation”, the food & wine pairing, which we highly recommend and will remember forever with much pleasure. Each morning’s breakfast presented fresh, delicious and varied selections (truffle eggs!), afternoon “tea” brought wine and cheese, and each night ended with selections of pastries or chocolates. Both the hotel and restaurant staff were gracious and thoughtful, spoke perfect English, and gladly arranged theatre and opera tickets and all our other requests. We will look for reasons to return to the Golden Well.

I cannot be more complimentary of the Golden Well hotel and staff. If you are traveling to Prague, your trip will be high-lighted by your stay here. The hotel is "hidden" in a very quiet cul de sac below the famed castle. It would have been difficult to locate without the extremely courteous and friendly driver arranged by the hotel to pick us up at the airport. With only 19 rooms, it is definitely a boutique hotel. The rooms are tastefully decorated with hardwood floors and lovely bedding, and we were greeted by a lovely fresh fruit arrangement, with chocolates on our pillows at turn-in. So special! The bath is great with luxury products, and the vanity has excellent lighting. To top this off, you will enjoy a large jacuzzi tub, which was wonderful after our nightmare of flight delays, cancelled flights and lost baggage. But the extremely helpful staff of Golden Well made all these hardships evaporate with their solicitous manner. Inclusive breakfast served atop the hotel in a glassed room overlooking the city starts your day off wonderfully. And the breakfast was DE-licious, the best we had on our two week European travels. They make their own yogurt with fresh fruit preserves on the bottom, served in charming glass containers. And don't miss out on the oatmeal. It is steel-cut and so creamy that I looked forward to it each of the three mornings of our stay. In the afternoon, the chef served complimentary appetizers and wine in a reception room off the lobby. The staff truly caters to their guests! If all this does not convince you to stay at the Golden Well, I cannot imagine what will! But as I read other reviews on this website, I see many others experienced the "wonderfulness" of the Golden Well. Don't miss out!

We were absolutely overwhelmed from the moment we walked through the door by the welcoming staff and beautifully appointed room. This boutique hotel, if it's within your price range, is a must if visiting Prague. I can't speak highly enough of the hotel or all the little extras offered e.g. a computer printout each morning of the news from home, fresh fruit daily, a bottle of wine upon arrival and a little "sweetie goodness" each evening. The A la Carte breakfast was superb and the Terrace Restaurant (one of Prague's best) with an award winning Chef and wonderful views across Prague rooftops is worth a visit. The location is close to many of the major attractions - Prague Castle sits directly behind the hotel (but sadly one can't enter via the back door!)

We stayed at Golden Well early April this year during our Spring break and had two rooms.. Despite the weather being a bit chilly in Prague ,our stay at UZlate Studne was fantastic. Upon our arrival , folks at check in greeted us with cool and cleansing peppermint scented towels and our bags were whisked away to our rooms as we were given a tour of the facilities and had a refreshing complimentary drink on the terrace. Dinner that evening at Terrase was excellent. Table settings were beautiful and the view of the city from the terrace was just spectacular. A cool evening was made very tolerable by lots of heat lamps,a covered awning and cozy plaid blankets to keep out the chill. Venison arrived cooked perfectly (medium ) without a hint of gaminess. It was a very memorable meal. The only thing negative about Czech is that they still smoke a lot !! The inside restaurant of the hotel is non-smoking and the view still very nice but you give up the romance of out side dining. We traveled with 2 teen age daughters and they too had a pleasant dining experience. Out room had a wonderful city view and had nice Molten Brown toiletries. It was very clean and the people were so helpful. If I ever travel back to Prague I would stay here again. PS We liked this place even better than our stay at The Four Seasons in Budapest.