July 29, 2010
Dear General Manager,
Thank you for your kind email.
Next time we stay with you I will know about the free wifi! We were so busy seeing the sights that I never thought to ask.
I believe the air conditioning was working properly. I think the fan systems were not as powerful as we would have liked but I must stress that we were delighted with everything and every person we came in contact with at the Golden Well.
We travel a considerable amount and are fortunate to experience, during those travels, meals created and prepared by some of the worlds most famous chefs. I must tell you that our last evening in Praha was spent having dinner in the lovely Terrace restaurant, to celebrate our 21st wedding anniversary. We most definitely saved the best for last! Simply put, it was the best meal I have ever had. Please convey our appreciation to the chef. The courses and the wine parings were extraordinary, exciting and delicious.
We look forward to our next stay with you and wish you and the staff health and happiness.
Warmest Regards,
PR – South Africa
July 13, 2010
Dear Robert,
our stay with you was fantastic! We did have very high expectations of your hotel, but your team managed to exceed them! If we ever travel to Prague again (I hope sooner than later!) your hotel is the only place for us!!! I have submitted our comments to Tripadvisor, where I stated that I have never felt so much at home in a foreign city before! I hope that you will keep up the highest standards in the future.
YS – USA
July 11, 2010
Dear Golden Well team,
We truly enjoyed your wonderful hotel. All of your staff were most helpful, professional and kind. The property is beautiful. I am responding while we are still on tour, now in Athens. Our Athens hotel is fine, but I have to tell you, when we arrived and checked in both Laura and I missed our room at the Golden Well!
Tomorrow we leave for Istanbul. We hope to find accomodations as good as yours; we don’t expect to find any better.
Best regards,
BO & LG – USA
July 8, 2010
Dear Robert,
Your hotel was one of the finest experiences we have ever had in our travels. We understand about the shower it was all part of the experience, no worries.
The breakfast staff was so stellar that the restaurant staff had a hard time shining in comparison. Watching sunset over the city was unforgettable and your hotel is truly remarkable. We will tell all of our traveling friends that The Golden Well Hotel is the only place to stay in Prague.
I am sure that we will come back to Prague if only to stay with you again.
Warmest regards,
JR – USA
June 28, 2010
Good Day Mr Robert Šafařík
Thank you for your email. We arrived safely home (Johannesburg, South Africa) early on Friday 25 June having left Prague at midday on the 24 June. It was a long journey (via London) but we are happy to be home.
Yes we did enjoy a wonderful stay at your hotel. We found the the hotel was not only very comfortable and the staff going the extra mile to ensure that we had an enjoyable stay, but also a very good location. While we had used the public transport in the other cities that we visited on our trip – London, Paris, Salzburg and Vienna (we did not get to see Budapest this trip), the location of your hotel was so good, we were able to walk to the places we wanted to see. Having the hotel so close to the castle was also a bonus.
We are happy that you have already attended to the water temperature issue as we are sure that other patrons may have encountered the same frustration. Regarding the coffee in the room, this was such a minor issue and definitely not a complaint. Your wonderful breakfasts certainly made up for this very small issue.
This trip to Europe was our first together and we will definitely stay at your lovely hotel when we visit Prague again and will recommend it to our friends as well.
Thank you and your staff again for a wonderful stay.
Regards
K&S F – South Africa
June 25, 2010
Dear General Manager,
Thank you very much for your so kind e-mail. We can say that our stay at your wonderfull hotel has exceeded very much our expectations: it has been just perfect, the hotel is superb and the attention of the staff is unsurpassable. The only objection is that our stay has been too short to enjoy every possibility of your hotel (having dinner at the restaurant…). I am very glad to say I am very happy with my performance at the Prague International Marathon, one of the best courses I have ever run over the world (it has been a very remarkable and kind detail giving us the oportunity of a late check-out so I could recover from running the marathon). Also, the opera Rusalka was a great discovery, as well as the State Opera Theater. Thank you very much for your interest.
We are sorry for forgotting to fill in the satisfaction inquiry, so if you can send it to me via e-mail I would be very happy of sending it back to you with our opinions.
We are so delighted with our stay that we are making plans for a next visit to your hotel next year, so we can show Prague to our children in a longer stay. Therefore, we are very happy to know we have a special rate as returning customers. As next year we will be five with our children (9 years, 5 years and a baby that is on the way) we would like to stay together in a suite if it is possible.
Until our next visit, our best wishes to you and your hotel.
Kind regards,
JT – SPAIN
June 25, 2010
Robert….
Just to echo tim’s comments – our stay there was absolutely amazing. The staff is wonderful. Your restaurant is comparable to any of NYC’s finest restaurants. And the location is without question – gorgeous. I couldn’t have spent celebrating my 50th (yikes) birthday any better. We also fell in love with the city of Prague and the people. We look forward to visiting you again in the near future. I’d be more than happy to go online and give a review at the link you listed below…. Please send our best to everyone there. We miss it already….!!!
Sincerely
JMc – USA
June 13, 2010
Dear General Manager,
Thank you for your very kind letter and your concern regarding our home trip: the baby, his mother and myself had an easy trip back to Schiphol, for me a pleasant drive down tho the Ruszyne airport with Thomas & the hotel Mercedes; Thomas knows a lot about the Netherlands and we chatted very agreably!
My husband & youngest son ( the groom) had a much better journey back, being advised a different route with less traqfic congestion by the GPS system!
They only took 9 hours, inclusive of refuelling and having a break or two…
We thoroughly enjoyed our stay at your hotel: it is the first time in our widely & internationally travelled lives, that we could not think of ANY COMPLAINT or lacking commodity AT ALL!
Your staff are refreshingly kind, helpful, well organised and always willing and able to please the guests in any possible way: really outstanding!
The same goes for the premisses as well as the rooms, the restaurants, and, very special: the guests lounge with delicious refreshments, international papers, the computers, the WIFI and even a Dutch paper excerpt at the door of the bedroom, every single morning!
Your Top Cook deserves several Michelin stars and so does the breakfast cook: food, beverages, tables, service: everything perfect!
Don’t worry about the babysitter: your Lenka obviously adores children and they loved her! She did very well indeed.
We were very greatful for your quick and excellent resolve of the problem and the babies slipped Lenka a little attention.
Thank you for efficiently and adequately taking care of the issue!
We will certainly be back at your hotel, because, although this was our 4th trip to Prague, we still haven’t seen & enjoyed
all the restauration miracles ,achieved since the “old” times!
Thank you once more for anunforgettable stay, we”l be back!
With kind regards, also on behalf of my husbandm children and grandson,
yours sincerely,
ELZ – Neetherlands
June 13, 2010
Dear Robert,
Thanks for your prompt email. I just want to reiterate that we had a lovely time at the Golden Well. All the staff were wonderful and made us feel truly welcome. The hotel is in a very special location- so secluded and yet so easy to access everything in town. We particularly enjoyed the roof top
views- even in the thunderstorm!
We will certainly return and will recommend the hotel enthusiatically to others
Best wishes
JR – Canada
June 11, 2010
Dobrý den pane řediteli,
děkuji za vytvoření velmi příjemného prostředí.
Rád bych ocenil váš personál, který svým přístupem bezesporu podtrhuje výjimečnost hotelu.
Do Zlaté studně se určitě vrátím.
Příjemný víkend
J.K.
May 13, 2010
Dear Mr. Safarik,
My wife and I truly appreciate your message as we well appreciated our stay at your fantastic hotel. Prague is a very interesting and beautiful city, and we did very much enjoy the rich cultural experience. The hotel is very beautiful and the staff made our stay very special. The level of customer service, the amenities and the many very thoughtful special touches were quite extraordindary and delightful. We actually continued our trip as planned and we are now in Vienna for just a few days before returning home, and I must tell you my wife and I cannot stop commenting on how amazing we think the Golden Well is. Although our hotel in Vienna is quite nice (Steigenberger Hotel Herrenhof Wien), as Connie stated, the Golden Well is “a very tough act to follow” (extremely complimentary American idiomatic slang in case you are unfamiliar with the phrase), and I agree with her completely. There is really no comparison at all. In other words, the Golden Well totally spoiled us for anyone else!
With regard to the staircase carpets, although it presented no difficulty for us and we did not have any problem, my wife in particular is concerned that other patrons, especially those who are elderly or not as agile, might encounter some problem. We know that with your level of attention to hotel guests’ well being, it might be something to consider.
I would like to bring another small point to your attention that Connie did not mention when she filled out the questionnaire as she did not use the computer in the room, but there was some difficulty maintaining the wireless connection and it would frequently drop out when in use. I did use the wireless connection in the room daily to check for e-mails and work related messages, and there was some difficulty. As I am not a computer specialist, I do not know the possible cause, but I thought I should let you know. I can assure you that I did not miss or lose any messages, but it was, at times, a slight inconvenience.
Another thing I would like to praise highly, that we did not mention in the questionnaire, was the absolutely outstanding quality of the meals that we had at breakfast each morning and at our two dinners at the Terasa restaurant, as well as the evening I ordered room service. The chef is excellent!
When we have another opportunity to visit Prague, we cannot imagine staying anywhere else except the Golden Well, and we will recommend the Golden Well highly to any friends or family who plan to visit Prague.
Please thank your staff members personally again for us for helping to make our 16th wedding anniversary celebration one of the most memorable and wonderful experiences of our lives.
With the greatest appreciation,
Yours truly,
G&C G – USA
April 29, 2010
Tomas,
Thank you and your staff for the exceptional stay, I had recently taken trips to both Rome and Paris staying in similiar 5-Star facilities and without a doubt The Golden Well has suppressed both. If my travels in the future allow it I would stay at your hotel again,
Thank you,
SE – Germany
April 26, 2010
Dear Mr. Jančík,
I want to congratulate and compliment you so much with your hotel and your staff which should all be rewarded a special recognition. It is a real performance to have built such a wonderful team. From all hotels I’ve ever visited in my life, the service at the Golden Well is beyond any doubt the best.
In the name of my colleagues and myself I therefore say you THANK YOU for having made this week-end an unforgettable experience for all of us.
Kind regards.
ChV – Belgium
April 22, 2010
Dear Wonderfull staff at The Golden Well !
We arrived saftely home Wednesday evening, so the journey took exactly twenty four hours! We made all of our connections on time and our friend was waiting for us at Lille. The twelve hours on the night train was the most challenging as we were sharing with two other couples who were in the same situation, but we all had a bit of fun and got on together!
We would like to thank you all again for the fabulous sevice and for being so helpfull in our hour of need! nothing was too much trouble and we were always greeted with a smile. Many thanks to Stepan who recommended going to a small railway station to avoid the queues, he was right! and also to Stanislav who showed us the flight radar web site to see how many planes were in the air whenever he was at reception! He also gave us some very good Czech history lessons!
We would also like to thank the housekeeping staff as every room we stayed in was immaculate.
We had a fabulous anniversary break, and one we will remember for all the right reasons. Prague is a beautifull city with another architectural gem around every corner, we loved all the vistas from the high points, all the fairytale towers and red roofscape.
We would definately recomend The Golden Well as the perfect retreat for any occasion.
Thanks again for the lovely anniversary cake! and don’t forget to get some tram maps for your guests as these are invaluable to finding your way around the city!
With all our very best wishes,
T&J P – Great Britain
April 19, 2010
Dear Tomas,
Thank you for your letter and I can only reiterate my earlier comments; we had a superb stay at your hotel and thoroughly enjoyed the beautiful city of Prague. The warmth and efficiency of your staff were excellent and we felt quite at home there.
I do hope I get the opportunity to return with my husband one day.
Well done!
Kind regards
MT – Great Britain
April 14, 2010
Dear Team of the Golden Well Hotel,
Thank you for taking the time to write such a warm and friendly letter… .. it is unique to hear from a hotel once you`ve departed !! However, The Golden Well is unique and we had a wonderful stay with you. The hotel is perfection and all the members of staff are perfect ! We had a fabulous time and we will certainly be returning. Next time I shall be bringing my husband who is very jealous that he missed out on this trip !!
Visiting Prague has been an experience that I never thought would have been possible as I grew up in the 1960s. Our TV news at that time and the death of Jan Palach have remained very firmly in my head. It has been an amazing opportunity to visit your country and Prague is incredible … but I guess everyone tells you that !!
Edward and I send our very best wishes to you all and look forward to seeing you again ( and eating the breakfasts …. and ….. dinners too ! )
Kind Regards to everyone
SF – Great Britain
April 4, 2010
Dear Robert,
It was for me and my son an unforgetteble stay.The staff,the hotel,the location it was perfect.
My son said that he will bring his girlfriend one day.
Be sure that we will be back and let us hope it will be soon.
Wish you all a Happy Easter.
Kind regrads,
LA – Netherlands
April 4, 2010
Thanks to you for making our stay so wonderful.
Many thanks on behalf of my mother, who just said “The coolest hotel I´ve stayed in!”
If back to Praha, you´ll ve my choice without doubt!
DP – Spain
March 29, 2010
Fantastic. A real hidden and romantic retreat.
– read the original review here!
We treated ourselves to a trip to Prague for our Silver Wedding Anniversary, and to say we had a ball would be an understatement! This does rate as one of the best hotels we have stayed in.
We were met at the airport and taken to the hotel immediately, the welcome was warm and very friendly and although our room wasn’t ready (it was only 10.30am) we were taken up to the restaurant where we were given coffee, cakes and an introduction to the city.
We went out for a walk soon after and stumbled across a music festival in Old Town Square. Although the hotel ‘phoned us to let us know our room was ready, we were quite happy wandering around soaking up the atmosphere. Being January it was very cold, snow lay on the ground and day time temps hovered around -8′ (thank goodness for the thermals), but this not detract from the beauty of this fair city, in a way it added to the romance.
Eventually, craving a bit of warmth, we ventured back across Charles Bridge to the hotel, just in time for the afternoon treats (sweet & savoury canapes, tea, coffee & wine [including sparkly]).
Our room faced the palace gardens but this still gave us a side view of the city beyond the river. The room was large, warm and very comfortable; the bathroom & jacuzzi bath a delight, the addition of free WiFi throughout the hotel was very welcome and useful.
Breakfast was good, with the added benefit of a truly fantastic view! We ate dinner in town and were pleasantly surprised by the choice and quality of the food.
We did treat ourselves to a private City Guide for 3-4 hours, she was excellent and got us into places that we wouldn’t have dreamt of going to ourselves! We also took the funicular railway up to the Park at the top of Petrin Hil, and then climbed 299 steps to the top of the observation tower – the views from up here were just amazing.
We loved Prague and will definitely return, and when we do, we wouldn’t stay anywhere else – The Golden Well gets our vote every time!
by JanetCD
March 24, 2010
Dear Robert,
It was a great experience staying at Golden Well during End Feb’2010..
It was a business trip….But, I have decided to come again soon in 2010 or in 2011..
with my wife..and stay at Golden Well only !!..
All the services at the hotel reception, room and restaurant were great..and ambience/decor was fantastic..
You have retained the old style charm of this palace…I really enjoyed my short stay at Golden Well..
I already recommended it today to 2 of my friends..
and I had informed about this to my friend in Prague, who had suggested and booked
me at Golden Well…
Best Wishes and Regards,
MS – India
March 8, 2010
Уважаемый Роберт!
В свою очередь хотим поблагодарить Вас и Вашу команду за прекрасную работу и организацию отдыха гостей. Мы отметили для себя несколько факторов, которые отличают Ваш отель и позволяют рекомендовать его нашим друзьям и знакомым:
1. Уникальное расположение – вдали от шумных туристических маршрутов, которое позволяет лучше понять истинный характер вашего замечательного города (и удивительный вид из окон нашего номера !)
2. Внимание к выбору правильного гида. Нам очень понравилось общение со Светланой. Не все гостиницы, по нашему опыту, способны организовать такое обслуживание.
3. Превосходная кухня Вашего ресторана, сочетающая возможность узнать блюда традиционной кухни и авторскую кухню в превосходном исполнении.
4. Внимательный, дружелюбный и профессиональный персонал
5. Большой открытый сад под окнами отеля, который дает возможность проведения специальных частных праздников (свадеб, карнавалов, концертов и т.п. ) с размещением гостей в отеле
Будем рады побывать вновь U Zlate Studne ,
С благодарностью, M&TT – Russia
Překlad:
Vazeny Roberte,
Radi vyuzijeme tuto moznost abychom Vam a Vasemu tymu také podekovali za velkolepe odvedenou praci a organizaci rekreaci Vasich hostu. Chteli bychom pojmenovat několik faktoru, které delaji Vas hotel vyjemecnim a dovoluji nam s potesenim ho doporucovat nasim pratelum a znamym:
1. Unikatne unisteni – ve vzdalenosti od rusnych turistickych cest, coz dovoluje lepsi pochopeni opravdoveho charaktera Vaseho obdivuhodneho města (a také tomu slouzi fantasticky pohled z oken naseho pokoje!);
2. Peclivy pristup k vyberu spravneho pruvodce. Bylo nam velkym potesenim komunikovat se Svetlanou (pani Radovou). Dle naší skusenosti, ne vsichni hotely jsou schopni organizovat takovy servis;
3. Bajecna kuchin‘ Vasi restauraci, které spojuje moznost poznani tradicnych jidel a autorsky (kreativny) pristup v perfeknem provedeni;
4. Pozorny, pratelsky a profesionalny personal;
5. Velka otevrena zahrada pod oknami hotelu, která dava moznost uskutecneni privatnych oslav (svateb, karnevalu, koncertu atp) s tym, ze vsichni pozvane hoste budou bydlet v hotelu.
Budeme velmi radi znovu navstivit hotel U Zlate Studne,
Vdecne Vasi,
M&TT – Rusko
February 26, 2010
Dear Golden Well Team
Thanks for the special email. We have met with friend in Vienna and are staying at Hotel Sacher for two nights. We spend an hour telling them about the wonderful experience we had at The Golden Well. Thanks again.
HH – South Africa
February 15, 2010
Dear Robert,
Many thanks for your lovely email.
I had intended to leave you a note thanking you for our lovely stay but unfortunately ran out of time.
We both felt very privileged to stay at the Golden Well Hotel. Our experience was a very pleasurable one from the moment we were picked up at the airport, in your wonderful mercedes, and when we were greeted at the hotel by your very friendly and courteous reception staff, to the time we left.
We were very impressed with our initial tour of the hotel and always appreciated the effort made to greet us by name whenever we left or arrived back at the end of the day.
Infact every member of staff that we met was friendly and extremely helpful. This includes the porters, restaurant staff and the maid.
Our room was impeccable; very comfortable, luxurious, clean + relaxing. We loved the pillow menu and appreciated the beautiful touches left by Petra to make our room look beautiful; the sprinkled rose petals and the heart shaped designs left on valentines. We more than appreciated the wine and cake left for my birthday and enjoyed the lovely champagne and strawberries for valentines.
We had the most wonderful dinner in your lovely romantic restaurant on valentines night. The meal was one of the best I have ever tasted and the service was very attentive.
In all we thoroughly enjoyed our stay at your hotel. We appreciated the fact that the staff did everything possible to make our stay pleasant and were extremely attentive without being intrusive. The hotel was beautiful and we loved the sites of Prague.
I would not hesitate in recommending you to anyone and I think you thoroughly deserve your no. 1 spot on trip advisor.
You made my 40th birthday and valentines a very memorable experience – one I would love to repeat if I get the opportunity again.
Warmest wishes,
T&K B – Great Britain
February 15, 2010
Prague to Budapest is an easy drive, 5 to 6 hours. It’s almost all on expressways if you take the most direct route (east to Brno, south thru Bratislava), or you can take the slower route and go south from Prague toward Linz, then east past Vienna. The latter gives you the opportunity to see Cesky Krumlov & the Melk abbey. In either case get your directions from viamichelin.com
A superb hotel in Prague is the Golden Well. www.goldenwell.cz
Tom – Chicago
January 12, 2010
Dear Guest,
we appreciate your time spending on giving us valuable feedback. We apologize for the inconvenience with the towel warmer, which was not working, but was fixed after you informed us. Regarding the TV problem, we regret to inform you that due to snow calamity “Daisy” we still haven’t been able to fix it; however, we are expecting a specialist coming in tomorrow.
Our strategy for the 2009 was to have breakfast included in all of our rates. This, however, lead to great number of comments describing the breakfast as not being up to standard of a 5 star hotel. We therefore decided to exclude the breakfast from our rates for 2010, giving our guests a choice of not having the breakfast at the hotel, or paying a little extra for Royal A’la Carte, all you can eat breakfast.
As we mentioned earlier, Prague is currently suffering from the worst snow calamity in last 50 years. Unfortunately, only the airport TAXIs are allowed to access the priority airport lanes next to arrival hall. Therefore our hotel limousines must park on nearby parking lot, which the guests have to walk to (of course with the assistance of our driver).
Thank you again for your valuable comments. We are really glad that you enjoyed your stay with us and in the lovely city of Prague.
January 03, 2010
Mr Safarik:
Please find this email though very wordy and long in length, please take the time to thank you entire staff, who we had the honor to experience during our stay at your hotel December 26-30 2009.
I have owned this Travel Agency for 24 years, so travel is nothing new to me and my family. Coming to your Hotel as a gift to wife celebrating her 50th Birthday, had to be a location that would be memorable to her, something she could look back and have something nice as a memento. Your staff has made this all come to attrition, we could not have been happier. To think of all the locations we could have chose to go to, narrowing it to Prague then one step further to your location,my agent who recommended it to us, could not have made a better choice.
I was for better words blown away by your staff, in the professionalism shown, the cleanness and set up of your location, as I put in my card, Bravo, Bravo, Bravo.
We were to check out of your property the day of December 29 my wife’s birthday and check into the Airport Holiday Inn, can you imagine that, The night of the 28th I made one last request to one of your employees who was working the front desk. After asking him if there was any way to extend our stay just one night, he told me that he would have contact the manager working that night to see if there was anything that could be done, now I know the easiest thing to do at this point was to do to nothing, not knowing how important it was for me give allow my wife this one last night at your property, which meant we could change all our plans for that day and evening. I know they probably didn’t know how important it was to me but shortly after I received a phone call and was told that there was a room available, I jumped on it, no questions asked.
I was able to give my wife this last day, enjoyed our last day and night the way we wanted to originally wanted to do. Your staff set up our transfers back to the Airport with a 0700 flight, your night worker even arranged a wake up call and had coffee and tea sent up at 0400 hrs. He show up with the coffee, took our luggage and made our departure as easiest as one could do.
Mr Safarik I am very impressed with the entire experience your staff and hotel made for us. I am not very good with words, but you don’t need a broad vocabulary to say from the bottom of my heart,”THANK YOU”.
From a business stand point if it every come up, in my clients request in recommendations, your Proper ty will be first on my list. You should be very proud of your staff, I know it was an honor to have met them, it was an equal honor to have stayed at your property, Your card will be with always, your property will be in thoughts permanently.
Thank you so very much.
Sincerely Yours,
VM – USA
December 11, 2009
Dear Mr. Šafařík,
Good evening and thank you for your very nice letter.
My wife and I did very much enjoy our stay in your hotel. This was our fourth visit to Praha this year – and we visited your city in other years also. With U Zlaté Studně we have, finally, found the hotel for us. The location of the hotel is perfect for our trips around Praha. There could not be a better location – not even from the ancient family place at Loretánska, from where it is too far to explore Praha! By the way, my family sold the Palac already in 1850 – it was too expensive to run. The palac on Nerudova was purchased by the Rumanian Embassy in about 1935-1936. I was there as a little boy and did visit it again, by invitation of the Embassy, this year in March.
Superb also the decor of your house, the room’s furnishings, and above all the service. The personal attention given by each member of your staff is exceptional. I have been in many 5-star hotels around the world and it would have been nice if the staff had always been like yours.
As seasoned traveller I did find a few small items which I feel I can draw to your attention. None of the items distract from the general impression, but maybe are of interest to you.
You mention my note re the bathrobe size. Yes, this is a problem with most hotels. I am 1.94 m tall and very seldom there is a bathrobe to fit. Maybe another option for you, just like the pillows? And the slippers…… The bed: excellent, even long enough for me, and the sheets and the blanket are just perfect.
One item I did miss: The room identification. On your website we find that all Superior rooms have a name. Ours, no. 25, John Dee, is no exception. However, we did not find in the room any mention of this name. John Dee certainly was an exceptional man and his story, I am sure, would interest almost every one staying in this room. I did research the names of all your “room guardians” before coming to Praha. On the same topic: I would have loved to see a small brochure in the room, not only about the room’s name, but also with the story of the house. There were six houses, one with a most famous owner. How did you manage to make a hotel of the six houses? Lots of interesting historical and modern items which especially overseas visitors surely would love to read about.
Our room: Only problem was the alarm clock which went off in the deep night. And, after hitting the button on the top, back to sleep only to be woken again a few minutes later. How to turn this off? Did not find the switch and solved the problem by pulling the plug. Instruction sheet needed – or are all your visitors experts with iPods and the like? I doubt it…
Bathroom: Excellent but a safety bar to hold onto while enjoying the wonderful rain shower would have given me a feeling of safety. The shower is at the end of the tub, and there the slope of the tub is steep and you can easily slip. The safety bar on the wall would be a great asset. The bathroom door does not close properly. The hinge creaked the first night and your staff lubricated it.
It now is winter and many people have heavy overcoats. Where should I hang my heavy, wet coat? There are nowhere any hooks. Not on the entrance room’s door, the bathroom only has little hooks which are occupied by the bathrobes. Best place? Dump them on the floor? Hang the wet coat in the cupboard?
Your website: Well maintained and often changed. In the description of rooms 12 and 42, Bruno & Maisel, you do have a typing errors. It should be Ledebur Gardens, not Ledeburg, neither should it be Ledebourg. Similar error in the description of the Tycho Brahe suite. One of my grandmothers was a Ledebur.
Finally a question: Your electric radiators, both in the room and in the public spaces are just what I am looking for. Can you let me know where they come from?
Mr. Šafařík, you do manage a wonderful boutique hotel. Keep the standards up!
We do look forward to more stays in U Zlaté Studně.
With kind regards to you and all your staff,
AC-M – Austria
December 08, 2009
Dear all,
We had a fantastic time in Prague and most in particular at your hotel. We enjoyed every moment of our stay and are pretty sure to come back, and “why ooh why” would we try another hotel when we’re so content of your’s…
The staff, the silence, the room, and many other things. But maybe most of all : the fabuleus personal service… it was an experience we’ll never forget.
Our kids have now the age of 6 and 4, one day we’ll hope to come back with them, to discover the beauty of Prague and share it with them at The Golden Well.
Thanks, and don’t forget to thank the whole staff,
SDC- Belgium
November 26, 2009
Dear General Manager,
My mother and I had the most enjoyable time at the Golden Wells Hotel and in Prague. Your hotel was a wonderful experience – great location, food, superb hygiene and a very friendly, helpful and efficient staff.
I will certainly be back again and will give your details to any friends or family that are travelling to the Czech Republic. Prague itself is lovely and although we covered an awful lot in our week we could have done with an additional few days.
Golden Wells is first class – well done to all.
RG – Ireland
November 25, 2009
To the staff of the Golden Well Hotel,
on behalf of Prince and Princess I would like to extend you the fondest expression of thankness and happiness of the Prince and the Princess. They have asked me to do this first of all to you: you have done all you could do to make their permanence in The Golden Well Hotel remarkable. They have appreciated a lot the kind attention that you had by offering them to stay in that prestigious suite and Princess Longinotti loved the Molton Brown set that you provide to the Prince ! And from you please espress those feelings to Mr. Honza (his great italian !) and the whole staff.
While I am looking forward to have the chance to work together again
PN – First Assistant – Italy
November 25, 2009
Vážený pane řediteli,
ve Vašem hotelu U Zlaté Studně se nám moc líbilo a určitě se při příští příležitosti v něm znovu ubytujeme. Byli jsme nadšeni především neopakovatelnou atmosférou celé budovy, zvláště pak našeho pokoje a restaurace. Jídlo podávané v restauraci bylo excelentní a velmi těžko se hledá srovnání (nejen v ČR). Nesmírně nás potěšilo i to, že během oběda zavítal k našemu stolu pan majitel, dotazoval se na naši spokojenost a nechal nám přinést pralinky. Ještě nikdy jsme pobytem v hotelu nebyli tak nadšeni (procestovali jsme hodný kus světa)!
Děkujeme (se zpožděním, Vám i všem zaměstnancům) za nádherné prostředí.
JB – Česká republika
November 21, 2009
Dear Golden Well Team,
Many thanks for your email received on our return to rainy Scotland! I can truthfully say I have never been so sorry to leave a hotel as I was on Thursday. The whole experiemce was magical and the standard of service the best I have ever experienced. You seem to have a young and very enthusiastic team in the hotel and all the better for that. You asked in your comment card to select a member of staff who shone and Lukaš was my choice but in truth everyone did without exception. I’m sorry I can’t remember all the names but Stanislav, Anastasija and Andrea were also quite exceptional.
Thank you and your staff for a quite memorable experience. We shall certainly be back!
GI – Great Britain
November 09, 2009
Dear team of the Golden Well,
It is really a pleasure having received this friendly message from you – even more since it was not to be expected and I have never experienced something like that after a stay in other hotels and never had heared it from somebody else. But now I feel it is somehow only the logical completion of an weekend that was by far outshining every single other stay in any other hotel.
The two of us felt truly pampered in every thinkable respect. There was the beautiful and lovely atmosphere of the house, the beauty of the views, the soothing quietness and – above all – the marvellous attentiveness and care of your staff. I only wished my English would be better in order to express our feelings …
We are already thinking of another stay with the Golden Well next May – and then will appreciate very much if there could be some more Johann Sebastian Bach on the ipods’ playlist actually.
Again many thanks to you and the hole staff for making our stay such a special one!
BD – Austria
October 03, 2009
Dear all the staff of Golden Well Hotel,
Thank you very much for serving us friendly with nice smiles. After staying at your hotel once again, I believe it is an ideal place for us to experience the historical scene of Prague. Now, for us, staying at your hotel is another reason to visit Prague.
We are very much looking forward to having next chance to come back to your hotel.
KH – Japan
July 27, 2009
To the Management of the Golden Well Hotel,
We would like to thank you for your e-mail and comments. We really did have a fantastic time in Prague despite my wife’s sickness, and a big part of it is thanks to your hotel and your excellent and attentive service. The hotel met our high expectations and is truly a “hidden gem” as Tripadvisor stated…it is one of the most special boutique hotels we stayed at on our different holidays and has an amazing location. We want you to know that we really appreciate the room you gave us on our last day – it was very important for us due to my wife’s fever and we really don’t know what we would have done otherwise – this proves once again that you have the customer at the very top of your priorities…. Prague is absolutely gorgeous and we would definitely like to come back for another visit, especially because we didn’t have enough time to do all the things we planned. Also we would highly recommend your hotel to all of our friends and family. So thanks again for your warm hospitality – we really felt at home away from home. Please be sure to send our warm regards and gratitude to Aiman and Štepán. May you have a fantastic summer season and keep on the great work.
L&G Z – Israel
July 20, 2009
Dear All,
We just wanted to extend our thanks for such a wonderful visit when we came in May 2009. We were very appreciative of the fantastic service and great food, as well as the friendly and welcoming staff. We hope to return one day with other family members to share in the experience of not only your hotel, but also Prague. Best wishes for continued success!
L&R S – Houston, Texas
July 16, 2009
Hello,
I had a wonderful time in Prague (although too short), in no small part due to your wonderful hotel and staff. I thought everything was perfect, and will look forward to visiting Prague again and staying with you. Everyone was was exceptional, from the initial email requesting information and making my reservation (Lukas was correct, room 35 was great!), through my stay until the assistance to carry my bag to the airport transfer at the end of the cobblestone road (well, the leaving part wasn’t so good…haha). Next time I will try to do a better job of remembering names so I can say nice things about specific people. Until then I will have to apologize and just say that everyone was great. Have a wonderful Summer and I’ll look forward to visiting with you again.
Best regards.
JZ – USA
June 28, 2009
Dear Management of the Golden Well,
As the medical director of a large university hospital, I am actively involved in improving patient satisfaction throughout the institution; this is no easy task. Many of the tactics employed effectively by your staff are ones that we are working to instill in our hospital employees, students, nurses and doctors. Whatever customer satisfaction training you provide to your staff it has paid off in spades (excuse the idiom). If I had 50 Anastasias in key positions in my hospital I’d have the highest satisfaction ratings of any university hospital in the county. The gentleman that followed Anastasia on the night shift is also a fine employee whom we enjoyed speaking with. In building a strong patient satisfaction program, I have been reviewing the hotel industry’s top businesses and have recently read The New Gold Standard by Joseph Michelli, a book about the Ritz-Carlton approach to delivering top notch customer service by aligning every employee to the importance they make in the overall guest experience. Whether you’ve read it or not, the Golden Well staff fit the Ritz-Carlton definition of engaged employees. Keep up the good work. As an aside, our younger daughter was so impressed with the hotel and Prague that she says she wants to stay at the Golden Well for her honeymoon. We had a great time and it was wonderful for our daughters to visit their mother’s birth country and see the fantastic history and culture of the proud Czech people and visit their relatives for the first time. We’ll be back.
Best wisher,
TM – USA
June 23, 2009
Dear team of the Golden Well ,
Thank you so much for your email which reminded me again of the lovely time I spent staying at the Golden Well. I am back at work and have been telling all my colleagues about your wonderful hotel. In fact one of them is planning a trip to Prague in August and he has the Golden Well’s details already! I truly enjoyed meeting all the staff who I thought were extremely friendly, helpful and efficient. Congratulations to you all and I hope I shall be able to visit again. Best wishes from Australia
AP – Australia
June 22, 2009
Good morning Golden Well,
As frequent travelers, we rarely receive any type of response to comments we leave with hotels, let alone such a clearly personal response. We want you to know that we very much enjoyed our stay and our time in Prague, and absolutely will choose your hotel on our next visit, and will recommend it highly to any friends or family planning trips to your city.
JY & CE – USA
May 17, 2009
Dear General Director,
wish to congratulate you for the service in general but especially Anastasia at the reception who is by far the best employee we have met during this week end. Her kindness and also efficiency in explaining everything made our stay more enjoyable. We will recommend the Golden Well for sure !
Kind regards,
BL – Austria
April 28, 2009
Dear Management,
The Golden Well has won our hearts. We thought you would like to know that Barbora WAS successful in locating the backpack that was left on the plane . She called the Lost & Found with specific information about where the bag was left , and the next day , it was found . Stuart went to the airport early in the morning , and picked up his bag . Everything was inside , including a large amount of cash . We felt very well taken care of by The Golden Well .
Best regards,
JM & SR – USA
April 13, 2009
Dear Golden Well staff,
We had a wonderful weekend in Prague and the stay at Golden Well. The hotel was fantastic and the service was outstanding. We are travelling a lot but we had never stayed in a hotel with all this extra things / service you offer your guests. We are already looking forward to visit you again!
Best regards,
RK- Sweden
April 02, 2009
Dear Golden Well team,,
From the moment we walked in the door of your hotel, we were treated like royalty by your staff. Each and every one of them went out of their way to help us, and to insure that our stay was as pleasant and enjoyable as possible. This is a reflection not only of their own professionalism, but also of excellent management. You are to be congratulated.
With warm regards,
T&R D – USA
March 03, 2009
Hi there,
i just wish it was this time last week,so we could do it again. We’ve both always loved Prague,but know we’ve found your hotel and restaurant,it makes a visit truly heavenly.As we our a young couple with no children(yet),we love to travel,maybe 4 to 5 times a year,we’ve never had service or stayed in such beautiful hotel than yours,and it must be a great honor for you to be involved and responsible for such a great hotel.We both noticed the slight changes,we didnt think things could get any better,but there are!The finger food and drinks in the lounge at 17.00 is a touch of class.We also decided to treat ourselves to a meal Friday night,and again blown away by the Chefs culinary magic,fantastic!So we’d like to thank you and your team for another unforgettable stay in Prague,at the moment we are considering returning either around 28th June(our Wedding Anniversary)or for New Year(Kate 30th).
Best Regards,
MC – United Kingdom
February 10, 2009
Dear Golden Well Team,
I would just like to say, on behalf of my husband and myself that we really did have a wonderful break with you at the Golden Well. It really is a first rate hotel and we couldn’t have asked for anything more in terms of service and location. We would very much like to come back to Prague in the future and would love to stay with yourselves again. We will recommend your hotel to all! With many thanks for everything and hope to be back again before too long!
With very kind regards,
TP – United Kingdom
February 03, 2009
Dear Golden Well,
Many thanks for your kind email, we really appreciate very much all the attention you are giving us. My partner chose your hotel for our anniversary because of your fantastic reviews, and I assure you that we have never regretted this choice for one minute!!! All those fabulous reviews are true, and your hotel was even beyond our expectations. The quality of service and the attentiveness of your staff is really unrivaled, and although we are travelling very frequently, our stay in your hotel was an absolutely unique experience. In regards to your employees, we have named Viktoria because we had to choose just one, and we particularly liked her pleasant and discreet personality and her high sense of service, but we would like to underline that every single one of them has done all they could to make our stay truly enjoyable. They all deserve the compliments and you can quote us on that! We really look forward to visit your hotel and beautiful city once more in the near future. We would not dream of staying at another hotel. We will also recommend it to all our friends and family visiting Prague.
Warm regards,
IB& JC – Switzerland
January 28, 2009
Dear All,
I would like to express, by the present, our sincere appreciation and, above all, the very good impression we had of the hotel: it made our staying in Prague unique and unforgettable. Your hospitality was excellent. Stepan welcomed us as it never happened to us in a hotel. Ayman gave us precious information on Prague the day before our departure from Rome. Restaurant service (we had three breakfasts and one dinner in occasion of my birthday) was perfect. We would like to come back to Prague in april. Hoping to meet you again as soon as possible.
Best regards
PV & AC – Italy
January 23, 2009
Dear Robert,
Thank you for your kind email, we had such a wonderful stay at your hotel from begining to end. We have travelled all around the world and enjoyed some wonderful service at some renown luxuary hotels but so far none as been quite so warm and friendly as that which your staff provided. I would also like to take this opportunity to thank you for my birthday cake and personal message. We have fallen in love with Prague and this in no small part due to everyone at the Golden Well Hotel. All your awards are truly deserved and I have no doubt you will earn more with such a team as that which you have assembled. Thank you for making our stay perfect. I understand now why your hotel is called the GOLDEN well. We will never forget our stay with you!
Kindest Regards
R & D – United Kingdom
January 21, 2009
Dear All the staff at Golden Well Hotel,
Thank you for offering us wonderful service. Though it was much colder in Praha than we expected, we did not care much about it because of your warm hospitality. We enjoyed staying your hotel, we love Praha, we will surely come back. We are very much looking forward to next chance to visit your hotel.
KH – Japan
December 12, 2008
Good morning Robert,
Thank you for your kind e-mail. I would like to express again howwonderful our stay was at the Goldenwell and it certainly was a trulymagical time to visit Prague over the Christmas period. Every member of staff were accommodating and our room was spotless with every detail taken care of. The Goldenwell just does that little bit extra to make ones stay perfect.
Wishing you and all your staff a very Merry Christmas and prosperous New Year.
RB – United Kingdom
December 04, 2008
Dear Sir,
It was a pleasure to stay at your wonderful hotel in Prague. Everything was just perfect.
See you soon.
AT – Africa
November 25, 2008
Dear Mr. Šafarík,
thank you for your message. Our stay at your hotel was, in a word, perfect.
I am extremely curious as to how you were able to attain such a rare level in hotel managing.
Since I am to work frequently in Prague, we will definitely return to The Golden Well.
Congratulations again on a wonderful place that truly deserves its Tripadvisor awards, and many more to come.
Best regards,
EA – France
November 24, 2008
Robert,
thank you for your email – I meant every word on the comment card, we had a fantastic time and your hotel and staff were a very big part of making it so special.
I will have no hesitation in recommending the Golden Well to friends and colleagues.
Thank you one again for the superb hospitality.
Kind regards
SP – Great Britain
November 07, 2008
Dear Robert,
It is difficult to express how much we enjoyed our recent stay in your hotel. Your staff was incredible! Kind, attentive to detail, thoughtful in every way and very professional. We especially enjoyed the incredible cuisine prepared so carefully and served with such grace and elegance. The wait staff in the restaurant was second to none; just fabulous. I only wish I had written down all their names to give personal credits. Ayman and Michela and Lukas I do remember and please let them know how much they were appreciated. Also the two young men who waited on us in the restaurant for dinner on Monday evening (11-3-2008) were outstanding.
This isn’t fair; everyone on your staff was the best!!! The hotel itself with its magnificent views were unforgettable. But it was the human element, the thoughtful and kind service that made our stay the best it could be. I will be recommending you to all my friends traveling to Prague. It is clear that your leadership of this hotel has made it what it is. You are appreciated.
Sincerely,
DS – USA
