We would like to dedicate this thank-you word to our guests whose sincere and thoughtful comments about staying at our property made it the ultimate #1 in the world. This is a great thank you from the bottom of our hearts for your consideration, for taking your valuable time to give us your feedback and to share it with the others, to inspire and motivate us, to praise, to complain, to share your ideas, to point out our faults where needed and to compliment so as to give us an acknowledgement of our efforts. We are grateful to you for your appreciation of our services and facilities, for your understanding if they happen not to live up to your expectations, for your suggestions how we can make it better for you, for the challenges that are yet the greatest motivation sources, and showing us how to overcome them, but most of all for always letting us know your personal opinion which presents the most profound value of all.
Yet, for those who consider experiencing our property we would like to give a deeper insight into our being regarded as the most luxurious hotel choice: a private authentic atmosphere of a hidden away Emperor’s residence underneath the Prague Castle is not likely to thrill you with lucent crystal glass lamps and mirror floors, but the source of the mentioned on the Tripadvisor website royal pampering and treating of our guests comes from the highly personal service and attention to every single detail of your stay, which ensures that you are having a wonderful vacation and making precious memories of your trip, with your hotel being a part of it, making something more than just means of accommodation. Our top priority is that you savor every day and have all your needs anticipated and met, from the type of pillow under your head to the meal on your table – and knowing that we mastered in this challenging task is our most valuable reward.
We do not consider this success as a final destination, but rather as a new starting point, for the achievement lies within the reach of those who reach beyond themselves, and we will never stop doing so – with the inspiration we find in you, our guests, and for which we sincerely thank you.
Just adding a few thoughts to your plans for the romantic celebration of the St. Valentine’s day which is only a month away now. The romance has inspired many a master from the world’s beginning of times and our chief cook was no exception this time either! If enjoying an ultimately romantic candelight dinner which introduces our exclusively prepared St. Valentine’s theme 
According to our experience this is what breakfast is considered to be by the vast majority of our guests. We are happy that we share the same views (and literally too!) at the Golden Well hotel. To meet your needs and to express how much we value your opinion we have changed our buffet vs. menu breakfast standard to the whole and abundant Royal a la Carte, which is a delightful diversity itself: all that you need for an inspiring start of the day is here at your dispositon – a generous variety of the buffet spread which may serve as an appetizer while you are awaiting your a la Carte order, squizzed juices and Bohemian sparkling wine are there for you to appreciate the freshness of the morning and there is more yet to come from your hot breakfast menu order. Be it just plain or marked by the haut cuisine skillfulness of our cooks, you will not be disappointed, and – if you still do not find what suits you best just this morning, please feel free to let us know your ideas and we will eagerly make your meal according to you wishes. After all, we always keep in mind that what we are doing is The Most Important Meal of the Day, and your having a great day means a lot to us and is being our top priority.
It is our pleasure and honour to proclaim our property a non-smoking one, which perfectly correspondes with the modern world trend in achieving healthier ways of living that prosper not only to your own well-being and comfort but also to that of the others. In providing a convenient and enjoyable facility for our guests we have restricted smoking areas to the locations where smoking would do considerably less harm and leave minimum traces. All our rooms without exception are non-smoking, including the restaurant and guest lounge thus ensuring that the guests attending those areas do not encounter with the bothering tabacco smoke smell. However, if you do feel like stealing a smoke, you can still do so at the areas that provide a contant air flow, such as the reception, the atmospheric courtyard or the picturesque private terrace overlooking the Ledeburg garden – or the lower restaurant terrace giving away the view of the entire city! Yet, we still kindly encourage our guests to be courteous in respect to the non-smoking visitors in the areas restricted for smoking and greatly appreciate your cooperation!
